Terms & Conditions

Products delivery

Lerevie products are shipped personally or by express courier, and you are responsible for the cost of the shipments. The products are shipped within a maximum of 72 hours after receipt of the order, provided that they are in stock.

However, it may happen that a particular product is not in stock.

In this case, you will receive an estimated delivery time. The same applies to custom-made products.

The packaging is suitable for the transport of fragile products.

Delivery costs

Orders placed for Bucharest can be delivered personally.

In other places of the country, orders are sent by express courier, and the cost of delivery is 26 lei (including product and packaging).

For shipping abroad, the courier service of the Romanian Post is used, and the final value is communicated by the sender at the time of order confirmation, depending on the total weight and distance to travel.

The shipping cost will be added to the total price of the ordered products and will be displayed in the shopping cart before submitting the order.

The payment modalities

Payment can be made by bank transfer or cash on delivery.

Payment by bank transfer is made after receiving the product confirmation by email.

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Lavinia-Emilia Erghelan Authorized Natural Person

Refund
The refund of the order is possible in all justified cases within 14 days, except the case that applies to customized products.

To be considered for return, the products must be in perfect condition, without cracks, scratches or stains.

The cost of the return will be supported by the customer.

For orders paid by card, the amount will be refunded to the same card used for the transaction within 3-30 days after acceptance of the return.

Before making the return, contact us at lavinia.erghelan@gmail.com

Return policy
As a consumer, you have the right to withdraw from the purchase without having to justify yourself. The decision to abandon and without incurring any costs other than those provided for in Article 13 paragraph (3) and Article 14 of O.U.G. No. 34/2014, within 14 days from the date on which you come into possession of the product. The equivalent of the cost of return by courier service will be refunded.

According to the law, custom-made products can not be returned because they are made to order and can not be resold.

Customers who are not satisfied with the product can return it or choose another product in the same quantity. Products can be returned only in the original packaging within a maximum of 14 days after receipt. The return must be made in the same condition, without any damage to the product. The equivalent value of the products will be refunded within a maximum of 14 days from the date of return.

For customers who choose a different product, the new order will be processed and shipped within a maximum of 7 days from the date of return of the ordered products.

Criteria for accepting the return: The product must not have any traces of scratches, stains or damage and must be presented with the tax invoice and certificate of authenticity.

The shipping costs for the return are the sole responsibility of the customer.

To cancel an order, the customer must notify the company by email or phone.

Atelier Lerevie assumes no responsibility for complaints made after this deadline.

Only individual customers can cancel an order, according to the applicable law.