FAQ

FAQS

Frequently Asked Questions

What are design objects made of?

Most objects are made of building materials on a cardboard, cement or plaster base, to which additives and binders are added. If each object is unique, how do I know that the product on the website is the same as the one I will receive? Each product comes with a certificate of authenticity that confirms the uniqueness and origin of the item you will receive. Since it is a handmade product, there may be small differences in texture or shape (for irregular objects), but we guarantee that the image and technical quality will be preserved.

When will my order arrive?

When you place an order, we confirm the stock level, the receipt of payment and the number of days until delivery. The objects presented on the website are handmade and the stock is limited. For the objects that are not in stock, the delivery time varies from 2 to 10 days depending on the product.

Why does it take so long to make a product?

The design objects are handmade in the workshop, and each one takes time and patience to get the finished, but irregular, organic look. The materials used take time to dry, and if multiple layers need to be applied, the time is automatically extended. Finally, the art also requires a sacrifice of time, but we think it's worth the wait!

I would like to change something about the product I have chosen before it is shipped. May I?

Adjustments can be made to the color, texture or size of the products and this will also bring new deadlines.

Can I return a product if it does not meet my expectations?

It is normal to change your mind and you have 14 calendar days to do so. For more information, please see the Terms and Conditions section.